At BuildRAM, we take pride in delivering high-quality 3D printing services and products.
We strive to ensure your satisfaction with every order. However, we understand that there may be instances where a refund is necessary.
Please review our refund policy carefully.
Returns:
- Due to the customized nature of our 3D printing services, we do not accept returns on printed items unless they are defective or damaged upon receipt.
Refunds:
- If you receive a defective or damaged item, please contact us within 7 days of receiving your order.
- We will review the issue and, if necessary, provide a refund for the defective or damaged item.
- Refunds will be issued to the original payment method used for the order.
Replacement:
- In cases of defective or damaged items, we may offer a replacement instead of a refund, depending on the nature of the issue and the availability of the product.
Manufacturing Errors:
- If there is an error on our part in the manufacturing or printing process that results in a defective or incorrect item, we will gladly provide a refund or replacement.
Customer Errors:
- We are not responsible for errors made by the customer during the design or ordering process.
- Please review your design and order details carefully before submitting your order to avoid any issues.
Cancellations:
- Orders for 3D printing services cannot be cancelled once they have entered the production process.
Contact Us:
If you have any questions or concerns about your order or our refund policy, please contact us :
- Email: support@buildram.com
- Phone: 1-800-BUILD-RAM
Please note that this refund policy is subject to change without notice.
It is your responsibility to review this policy periodically for updates or changes. We appreciate your understanding and cooperation.